FAQ

Frequently Asked Questions

ONLINE ORDERS

Where do you ship?

Shipping is limited to the contiguous United States at this time. We are not able to process orders shipping to Alaska, Hawaii or American Territories.

How long will I have to wait for my order to arrive?

We ship orders Monday-Friday and orders will ship the same day as long as it is placed by noon EST. Any orders arriving after noon EST will ship the next business day (Monday-Friday). Depending on your shipping selection you will receive your order in one of the following timeframes after your order has been packed:

Priority Mail, USPS (1-5 business days)
FedEx* (1-4 business days)
*Denotes our Free Shipping Method

Can I cancel my order?

Once an order is placed, we cannot guarantee any changes or cancellations. If you need to change or cancel your order, please email info@makomas.com with "Change My Order" or "Cancel My Order" and your Order Number in the subject line along with a clear description of what needs to be changed and we will try to accommodate requests. We cannot refund, cancel, or edit an order once it leaves our warehouse and is in transit to its final destination.

How do I track my order?

Tracking information will be sent via email as soon as your order ships to the email address on your order. If you have any questions about the status of your order, please email us at info@makomas.com. Please allow 8 - 10 business days for delivery and up to 48-72 hours for tracking information to change during transit. Please expect delays if you place an order after 5PM EST on Fridays.

What do I do if I never received my package?

If your tracking information is showing “delivered” please first contact the carrier. If the issue is not resolved, please reach out to info@makomas.com with your order number and ship to address.

Do you offer returns or exchanges?

We stand behind our products with the ultimate objective of making our customers happy. If you're not satisfied with your order, please send an email to info@makomas.com within 10 days of your purchase date. Please provide photos for any fulfillment errors so we may improve our fulfillment process. We do not offer returns or exchanges due to dislike of product taste or texture. For any defective product we are happy to replace the item(s) in question. Please see our full return policy here. We cannot refund, cancel, or edit an order once it leaves our warehouse and is in transit to its final destination.

Why is my promo code not working?

Either your code is expired, you're attempting to stack a further discount code on top of a subscription service item, or you’ve unlocked a tiered discount based on your cart. In this case, you cannot stack discount codes. If you're still having trouble, feel free to reach out reach out to info@makomas.com.

PRODUCT

Are MAKOMAS products Vegan?

Yes, we are vegan friendly!

Do you sell decaffeinated tea?

Yes, we do! In fact, all our super-teas are caffeine-free.

Do your products contain allergens?

All of our products are manufactured in facilities that processes sesame and/or peanut. However, none of our products contain nuts as ingredients.

MAKOMAS are Organic - What Does That Mean?

Although, our products do not carry the USDA certified organic label, all our products are organically grown (no chemicals are present in the base soil or while growing the products). We are constantly working on sourcing all our products from organic origins.

MAKOMAS are Fair Trade - What Does that Mean?

All our products sourcing process meet the Fair-Trade requirement process. In partnership with the MAKOMAS Foundation, we make sure to meet the below criteria while working with farmers/farming:

  • Fair prices for farmers and decent working and living conditions for workers
  • Direct trade with farmers, bypassing middlemen
  • Access to capital
  • Sustainable agricultural practices including restricted use of agrochemicals
  • Free association of workers and co-ops, with structures for democratic decision- making

GENERAL

How can I buy your products?

We are currently sold on makomas.com and amazon.com.

What are Shipping Costs?

Shipping is free in the USA for purchases over $99 (after discounts and coupons are applied), so load up! All orders shipped domestically under $99 cost a flat rate of $7.99.

Can I order your products wholesale?

Yes, MAKOMAS — contact us directly to get the best pricing and distribution for your area. Please fill out the Wholesale Form and we will be happy to get back to you. 

Need our products around the world?

For worldwide distribution inquiries outside the United States or Canada, email info@makomas.com.

How do I get in touch with your team for marketing and brand partnerships?

Please send an email to info@makomas.com, and we will follow up and determine if it is a good fit.

SUBSCRIPTIONS

How do I change the shipping frequency of my subscription box?

Click on "Manage my Subscription" on the left side menu. Then click on the "Next Charge Date" block and select the desired date you want your next subscription box to ship.

How do I manage my subscription?

Click on “Manage Subscriptions” on the left side menu of your account.

How do I add products to my next subscription box?

Click on “Manage Subscriptions” on the left side menu.

How do I skip my next shipment?

Click on “Manage Subscriptions” on the left side menu.

How do I cancel my subscription?

Click on “Manage Subscriptions” on the left side menu.

How do I look at my purchase history?

Click on “Order History” once you login to your account.

BE PART OF THE MAKOMAS COMMUNITY/TEAM

Do you have any wholesale opportunities?

Yes, please fill out the application below to be considered for our wholesale program.

Would you like to feature MAKOMAS in your media publication?

All media inquiries should be directed to info@makomas.com.

Want MAKOMAS to be part of your event?

If you're interested in having us as an event partner, email our Field Marketing Team: info@makomas.com.

Want to join our team?

Send us a note with your CV and Cover Letter using the Contact Us form.