PRIVACY POLICY

PRIVACY POLICY

We value our relationship with you and take your privacy seriously. The purpose of this Privacy Policy is to identify how we may process, collect, store, disclose, share and use your personal information that we collect from you or from others in connection with your access to or use of our websites located at www.makomas.com, related websites and dependent pages (collectively, the “Site”), or your purchase or use of products, content or other services from us (collectively, our “Products and Services”). By accessing or using the Site or Products and Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access, or use the Site or Products and Services. MAKOMAS, LLC (“MAKOMAS” or the “Company”) is committed to maintaining the privacy and security of your personal information in compliance with all applicable laws and this Privacy Policy.

We may update this Privacy Policy at any time, by posting the amended version on this Site including the effective date of the updated version. We may also provide other privacy notices on specific occasions when we are collecting your personal information in ways that materially differ from what we have described here, so that you are aware of how and why we are collecting and using such information. By accessing the Site after we make such changes to this Privacy Notice, you are deemed to have accepted such changes.

This Privacy Policy contains the following information, which you can access by scrolling down:

  1. The personal information we collect about you
  2. How we may use personal information about you
  3. Who we may share your personal information with
  4. How we safeguard your personal information
  5. How long we store your personal information
  6. Your options regarding your personal information
  7. Our policy on children’s information
  8. Links to other websites and services
  9. How to contact us with questions about our use of your personal information

1 - THE INFORMATION WE COLLECT ABOUT YOU

What is personal information?

For purposes of this Privacy Policy, we refer to personal information according to the following definition: “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual or household. Personal information does not include publicly available information or information that is de-identified or aggregate consumer information.

We collect personal information from you both when you provide it voluntarily and automatically when you use or access our Site. By using or accessing our website or social media pages, submitting personal information to us, or purchasing our products or using our online services, you consent to the processing, collection, use, sharing, storage, and disclosure of such information as set forth in this Privacy Policy, as it may be updated from time to time.

We collect personal information that you voluntarily provide to us when you: use our Site, communicate with us, make a purchase, use our services, provide us information, engage, or connect with us through one of our social media pages, update or add information to your account, chat with a customer support specialist, or when you otherwise correspond with us.

In addition, we also automatically collect personal information about you in connection with your usage of our Site, including from third party marketers and e-commerce platforms that monitor usage of our Site.

For more information about the types of your personal information we may use, see the descriptions below.

 

Types of Personal Information We Collect

We may collect and use the following types of personal information in connection with your use of our Site or Products and Services:

  • Personal contact details, such as name, mailing addresses, phone numbers, and personal email addresses
  • Date of birth
  • Gender
  • Social media account information
  • Account preferences and history
  • Financial information, such as credit card or debit card numbers
  • Geolocation information
  • Device/browser type or identification
  • Your IP address, your browsing history, and your page views

We never request or require you to provide any of the following sensitive categories of data, but through our chat services and customer services interactions, we know that sometimes customers and users of the Site or Products and Services choose on their own to voluntarily share the following kinds of personal information with us:

  • Sensitive information about your age, race, gender or ethnicity, religious beliefs, sexual orientation, and political opinions
  • Sensitive information about your health or diet, including any medical conditions, diagnoses and/or injuries

We also may periodically obtain information about you from affiliated entities, partners and other independent third-party sources and will add it to our database of information. For example, we may receive information about your interaction with advertisements on third party websites, including updated postal addresses and demographic information.

We make use of many social media platforms in order to promote our Services and Products and brand as well as to stay in contact and connect with our customers. Any comments or posts made on any of the social media platforms used and maintained by MAKOMAS may be released to the public. All users of social media services and platforms are bound to the terms, policies, and user agreements of such platforms. All users should familiarize themselves with such terms, policies, and user agreements by visiting and reviewing the same.

 

Automated Collection of Personal Information

In addition to personal information, you choose to provide us, we and our third-party service providers (like Google Analytics and other cloud-based tools) may use a variety of technologies to automatically collect certain usage information whenever you visit or interact with the Site. This information may include information we automatically called as you browse the Site, including your IP address, device type or client/user identifier, browser type/identifier, operating system, pages visited, and other similar information. In addition, this may include collecting geolocation signals from your IP address or device settings to determine your location so that we may operate and personalize the Site for you, including to provide more relevant ads and search results.

  • Cookies: Our Site use “cookies,” log files, web beacons, device identifiers, advertising identifiers and similar tracking technologies. Cookies are small text files sent by your computer or device each time you visit our Site, which are unique to your browser or device. Cookies make web surfing and browsing easier for you by saving your preferences so that we can use these to improve your next visit to our Site. Cookies help us learn which areas of our Site are useful and which areas need improvement. We use information from cookies and tracking technologies (e.g., pixels, web beacons) in order to improve and customize your browsing experience, for analytics and metrics about your visits to our Site (e.g. the information concerning the length of your visit to our Site, where your visit originated from) and for marketing our products to you. Other cookies are necessary for the Site to function properly or enhance the Site’s performance and functionality. By using our Site, you consent to the use of all cookies and tracking technologies. You can choose whether to accept cookies by changing the settings on your browser. Please consult your Internet browser’s documentation for information on how to do this. You can learn more about Google Analytics and your options for opting out of interest-based Google ads at https://adssettings.google.com. You can learn more about targeted ads and your ability to opt out of receiving interest-based ads at aboutads.infoand www.networkadvertising.org/choices. However, if you choose not to accept essential or functional cookies, the Site may not function properly and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us. For example, our ecommerce and web hosting provider may collect information concerning your website usage through cookies.

Cookies we use may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiration date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

  • Tracking Technologies, such as Pixels, Beacons: We or third parties may use pixels or beacons on the Site to count how many users visit certain pages or content, and for analytics and metrics about your visits to the Site.
  • We may use this automated collection of personal information to improve our marketing programs and content, and to target advertisements to you. We do not control and are not responsible for third party tracking technologies that may be used on our Site. Such third parties may serve you content based on tracking you across different websites. You consent to potentially encountering third party tracking technologies when you use our Site.

2 - HOW WE MAY USE INFORMATION ABOUT YOU

We will only use your personal information for the purposes identified below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose described here. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so consistent with applicable law.

Some of your personal information, such as a way to identify you, is necessary to enter into our Terms of Use or other agreement we have with you. The provision of all other personal information is voluntary but may be necessary in order to use our Products and Services, such as registering or receiving support and customer service through customer support chat.

In general, your personal information may be used for the following purposes:

  • In connection with our Site or the provision of Services and Products to you, which may include the following:
    • Managing and fulfilling your orders
    • To register you to receive emails or SMS messages or other information or materials you request
    • To register you for sweepstakes, contests, or other promotions
    • To create, maintain, customize, and secure your account with us.
    • Payment processing and account management
    • Providing customer support and responding to your questions or comments
    • Operating and improving our Site or Services and Products
    • To enforce our Terms of Use or other legal rights
  • For us to comply with our legal obligations, including assessing compliance with our regulatory requirements (e.g., using customer order information in the aggregate, including revenues generated in connection with our regulatory tax requirements).
  • For our other legitimate interests to make available and highlight content and opportunities that are relevant to you, improve our Site and Services and Products, maintain our relationship with you, and protect users of our Site and Services and Products and customers. We both benefit when we use your information to:
    • Improve our Services and Products
    • Offer new Services and Products
    • Decide which ads to show you by showing you those that “match” your past viewing, browsing, and shopping activity. Many advertising services collect and use data from your web and mobile app activity both on and off the Site to help show you ads that are more targeted to your interests
    • Contact you via email or SMS messages or postal mail in order to offer you coupons, discounts and special promotions, poll your opinions through surveys or questionnaires and inform you about our Services and Products, as authorized by applicable law
    • Deliver targeted marketing, service updates, and promotional offers
    • Contact you regarding your account or an order, to troubleshoot problems with your account or an order, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service
    • Monitor and improve the information security of our websites
    • Keeping our Site safe, secure, and operational
    • Prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities
    • Fulfill the purpose for which you provided the personal information
    • Conduct analytics on who is using the Site and what they are doing. For example, by reviewing how often people read certain content, we can learn and understand which content is most valuable and helpful to you and others
    • Use your geo-location to provide location-based services or advertising
    • We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our Site and other websites, apps, or online services, based on information relating to your access and use of our Site and other websites, apps, and services on any of your devices, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

Do Not Track Signals. We do not presently respond to browser ‘do not track’ requests. We do not control and are not responsible for third party tracking technologies that may be used on our Site. Such third parties may serve you content based on tracking you across different websites. You consent to potentially encountering third party tracking technologies when you use our Site.

3 - WHO WE MAY SHARE YOUR PERSONAL INFORMATION WITH

In connection with our services, we may share your personal information with the following types of recipients:

  • Our service providers, who we engage to help us run our business and perform the Services, including:
    • Software and Information Technology service providers we use to manage and process your information (e.g., Shopify – our ecommerce hosting platform and payment processing software)
    • Software and Information Technology providers we use to communicate with you (e.g., Klaviyo or mailchimp – our e-mail marketing service provider)
    • Marketing and Advertising providers we use to assist us in providing personalized advertising
    • Ecommerce platforms that assist us with processing your orders (e.g. WordPress)
    • Shipping providers for purposes of shipping products you have ordered
  • Internally, among different departments and with our investors and trusted advisors

Third-party service providers have access to and may collect personal information only as needed to perform their functions, may only use personal information consistent with this Privacy Policy and other appropriate confidentiality and security measures, and are not permitted to share or use the information for any other purpose.

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, interests, or safety of our company or the Site or Products and Services, our customers, or others; or in connection with our Terms of Service and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Personal Information You Post in Public Areas. When you post a message in a MAKOMAS forum, chat room, review, or customer feedback, the information you post may be accessible to other users of the Site, Products and Services and the public. If you post personal information anywhere on the Site that is accessible to other users or the public, you are advised that such personal information can be read, collected, used, or disseminated by others and could be used to send you unsolicited information or for other purposes. Accordingly, you assume full responsibility for posting such information and agree that MAKOMAS is not responsible in any way for personal information you choose to post in these public areas.

Aggregated Information. We may publish, share, distribute, or disclose personal information that has been aggregated with information from other users or otherwise de-identified in a manner that does not allow such data about you to be separated from the aggregate data and identified as originating from you to third parties, including MAKOMAS partners, sponsors, and advertisers. Such information may help MAKOMAS identify and analyze training, demographic, and psychographic trends and information, and report to third parties how many people saw, visited, or clicked on certain content, areas of the Site, ads, or other materials. We may also use such data for research purposes.

 

4 - HOW WE SAFEGUARD YOUR PERSONAL INFORMATION

We have put in place appropriate security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. Other than third parties with whom we share personal information in connection with our performance of the Site or providing Products and Services, third parties we engage in our business who may have access to your personal information will only process your personal information on our instructions and they are required to only use your data as necessary to perform their contract with us.

Personal information collected by MAKOMAS may be stored and processed in your region, in the United States, and in any other country where MAKOMAS or its affiliates, subsidiaries, or service providers operate facilities.

5 - HOW LONG WE STORE YOUR PERSONAL INFORMATION

We may store your personal information following completion of transactions with you to the extent required to comply with our legal, accounting, or reporting requirements and to provide information about our Site or Products and Services (such as your order history) requested by you. Additionally, MAKOMAS will retain your information as long as necessary for the purposes outlined in this Privacy Policy and for a commercially reasonable time thereafter for backup, archival, fraud prevention or detection or audit purposes, or as otherwise required by law.

6 - YOUR OPTIONS REGARDING YOUR PERSONAL INFORMATION

To the extent provided by the law of your jurisdiction, you may (i) have the right to access certain personal information we maintain about you and request details about how we process it, (ii) request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, (iii) request that we update or correct inaccuracies in that information, (iv) object to our use of your personal information, (v) ask us to block or delete your personal information from our database, and (vi) request to download the information you have shared on the Services.

You may make these requests or any other inquiries about this Privacy Policy or can opt out from receiving future marketing communications from us at any time by:

  • Using the unsubscribe function in the email or marketing information you receive from us; or
  • You may opt out of receiving (SMS) from MAKOMAS by replying “STOP”
  • Contacting us as set forth under “How to contact us” below.

Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.

In addition, you have choices available to you through the device or browser you use to access the Site regarding your cookies and other browser settings.

7 - OUR POLICY ON CHILDREN'S INFORMATION

Our Site is not intended for use by children under 13 years of age. No one under age 13 may provide any information to us through the Site. We do not knowingly collect or use personal information from children under 13. If you are under 13, do not access, use or provide any information on the Site or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us. We do not sell any personal information, including the personal information of minors under 16 years of age.

8 - LINKS TO OTHER WEBSITES AND SERVICES

The Site may have links to other websites that are not operated by us. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy notices on those other websites before you submit your information through them.

9 - HOW TO CONTACT US

If you have any questions or concerns about our use of your personal information, please do not hesitate to contact us through any of the methods listed below. If you have a complaint or concern about how we are using your personal information, then we will work to address such concern(s).

MAKOMAS, LLC
Phone: 877-787-0059
Email: hello@makomas.com

Effective as of JANUARY 31, 2023
Last updated: JANUARY 31, 2023

MAKOMASS, LLC NOTICE OF COLLECTION OF PERSONAL INFORMATION AND PRIVACY POLICY UNDER THE MASSACHUSETTS CONSUMER PRIVACY ACT

MAKOMAS, LLC (“MAKOMAS” or the “Company”) is committed to maintaining the privacy and security of your personal information in compliance with all applicable laws and our policy.

What categories of personal information do we collect about you?

  • We may collect personal information from you in various ways including:
    • when you provide us with information (e.g., through your communications with us by email or telephone or through our Site’s Join MAKOMAS/Join Our Mailing List features, or social media pages);
    • when you communicate with us concerning our products;
    • purchase one of our products; and
    • through automated means when you use our website including by use of “cookies” and other similar tracking technologies.

We collect the following categories of personal information:

  • Identifiers: this information may include your name, birthdate and contact details (including mailing addresses, telephone numbers, email addresses, IP address, browser identifier, geolocation data and other identifying information you provide to us). For example, we may collect your name, email address and birthdate when you join our mailing list to receive information on our products, coupons or recipes.
  • Customer Information comprises any information that identifies, relates to, describes or is reasonably capable of being associated with you or your household in our records. Examples include your payment related information that we use to charge for our products, including debit or credit card numbers. All debit or credit card transactions are processed by our third-party payment vendors. We do not collect, store or maintain any credit card or debit card information on or through our website after the transaction is processed and verified. Instead, it is transiently collected, shared with and processed through these third-party payment vendors using their platforms. We do not share your credit or debit card information with any vendors, other than our third-party payment vendors. Some personal information in this category may overlap with other categories.

Characteristics of protected classifications under federal law: This includes demographic information, such as age, race, gender or ethnicity, or information about your diet or health, that you may voluntarily provide to us.

  • Commercial Information: this category includes information concerning the products you purchased and your purchasing history and tendencies.
    • Internet and other electronic history: this category comprise electronic information concerning your use of the websites located at makomas.com, related websites and dependent pages (collectively, the “Site”). This information may include information we automatically collect as you browse the Site, including your IP address, device type or client/user identifier, browser type/identifier, operating system, pages visited and other similar information. We may use services provided by third parties using third party cookies or tracking technology to provide us with information concerning your website activity. For example, our ecommerce and web hosting provider may collect information concerning your website usage through cookies. We use information from cookies and tracking technologies (e.g., pixels, web beacons) in order to improve and customize your browsing experience, for analytics and metrics about your visits to our Site (e.g. the information concerning the length of your visit to our Site, where your visit originated from) and for marketing our products to you. Other cookies are necessary for the Site to function properly or enhance the Site’s performance and functionality. By using our Site, you consent to the use of all cookies and tracking technologies. If you do not want cookies placed in your browser, you may be able to turn that feature off or permit certain types of cookies by changing the settings on your browser. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept essential or functional cookies, the Site may not function properly and some features may not work as they were intended.
    • Geolocation data: we may determine your approximate geographic location through your IP address in order to market our products at locations, such as retailers, that are nearby to you. Geolocation information is provided to us for use for marketing purposes based on third party marketers and e-commerce platforms that monitor usage of our Site.
  • Inferences drawn from information you provide to create a personal profile concerning your consumer preferences, characteristics, predispositions, behavior, and attitudes. We may accumulate the information you provide to develop a consumer profile concerning your behavior and interests, including for our marketing and advertising purposes, and to improve our products.

In the past twelve (12) months, depending on the individual circumstances, we have collected the following categories of personal information: Identifiers, Customer Information, Protected Characteristics, Commercial Information, Internet History, Geolocation Data and Personal Profile.

Our Business Reasons For Collecting And Using Your Personal Information

Depending on the individual circumstances, we collect and use personal information for the legitimate business purposes of MAKOMAS. These purposes include to provide you with products, to fulfill the purpose for which you provided us with your personal information, to communicate with you, to perform on a contract between you and the Company, to market our products to you, to process payment and shipping and for account management, to improve the functionality and effectiveness of our websites, to protect the security of our website, to protect against fraud, and to comply with applicable law, rules, or regulations.

Who we share your personal information with

We do not sell your personal information to third parties.

In some instances, we may retain other companies and individuals to perform functions on our behalf, including, but not limited to, website developers, Information Technology and software providers, shipping or direct mail organizations, marketing and advertising providers, and e-commerce and web hosting platforms. Such third parties may be provided with access to your personal information to perform the functions for which they have been retained.

We may disclose any information, including personal information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, to protect ourselves from fraudulent or illegal activity, and to defend against legal claims.

Your rights regarding your personal information

Under the Massachusetts Consumer Privacy Act, you have the following rights in personal information held by us:

  • You have the right to request that we disclose the personal information we collect, use, disclose and share. You may request (i) the categories of personal information that we have collected about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting or sharing your personal information; (iv) the categories of third parties with whom we share your personal information; and (v) the specific pieces of personal information that we have collected about you.
  • You have the right to receive your personal information in a portable format that allows you to transmit the information to another entity.
  • You have the right to request deletion of personal information under certain circumstances. For example, we may not be required to delete personal information if we need to retain the information to complete the transaction for which the personal information was collected, perform on a contract with us, or to comply with a legal obligation.
  • You have the right not to receive discriminatory treatment for the exercise of any of these rights. We will not discriminate against you or refuse to provide you services because you have exercised your rights.

You may submit verifiable requests concerning any of your rights by contacting us by telephone at 877-787-0059 or by e-mail to info@makomas.com. We will use reasonable methods for verifying that the person making a request to know, data portability or a request to delete is the individual about whom we have collected personal information. This may involve, depending on the nature of the request, confirming that the email address provided corresponds with our records concerning the individual. Additional reasonable measures may also be required to verify the identity of the person making the request depending on the circumstances. For requests to delete made electronically, you will be required to submit the request to delete, and then separately confirm that you want your personal information deleted. To the extent that you wish to use an authorized agent to make requests concerning the rights set forth above, you will need to provide us either with a power of attorney or, alternatively, with signed authorization to communicate with your authorized agent, and directly confirm that you provided the authorized agent with permission to submit the request.

We will (i) confirm receipt of requests to know, data portability or to delete within 10 business days of the request; and (ii) generally respond to requests to know, data portability or to delete within 45 calendar days of the request. If we need additional time to respond to your request beyond the 45 calendar days, we will provide you with notice explaining the reasons we need more time, and we will then take up to an additional 45 calendar days to respond to your request.

Reasonable Safeguards To Protect Your Personal Information

We are committed to maintaining the security of your personal information in compliance with all applicable laws and our policy. We take commercially reasonable steps to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Access By Persons With Disabilities

Persons with disabilities who need assistance accessing this Privacy Notice may contact us as provided for above, and depending on your individual needs, the Company will grant reasonable requests to furnish this policy in an alternative format.

Children

Our Site is not intended for use by children under 13 years of age. No one under age 13 may provide any information to us through the Site. We do not knowingly collect or use personal information from children under 13. If you are under 13, do not access, use, or provide any information on the Site or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us. We do not sell any personal information, including the personal information of minors under 16 years of age.

Revisions to This Privacy Notice

We may update this Privacy Notice at any time, by posting the amended version on this Site including the effective date of the updated version. By accessing the Site or purchasing products after we make any such changes to this Privacy Notice, you are deemed to have accepted such changes. Please check this Privacy Notice regularly, and before you submit additional personal information via the Site.

Contact Us

If you have questions or comments regarding this Notice and Privacy Policy or if you would like to exercise your rights, please send us an email to hello@makomas.com.

Effective Date: JANUARY 31, 2023
Last Updated: JANUARY 31, 2023